We have made our website as easy and user-friendly as possible to order glasses but even so we realise there may be areas where some further information may assist you so we have put together this information as Frequently Asked Questions in the following sections.
If you cannot find what you are looking for do Contact Us and we’ll do our best to help.
Our frame measurements are displayed with each frame. These usually consist of 3 measurements, for example 54-17-140, which are:
- the Lens Diameter (in our example 54 mm)
- the Distance Between the Lenses (in our example 17 mm)
- the Length of the Side that goes over your ear (in our example 140 mm)
- we suggest you check the measurements of your current frame and order a frame where:
- the Distance Between the Lenses value is the same as, or up to 2 mm more, than your current frame
- the Length of the side is the same as or up to 5 mm greater or less than your current frame
Unfortunately, we simply cannot refund for any prescription orders made, if this was the selected product choice you had ordered. Frame only orders can however be refunded, if the conditions in our Return Policy are met. If an error has been made on our behalf we will refund the full amount.
However, wherever possible we will try and find a resolution to your query. Please contact us as soon as possible.
We provide lightweight CR39 plastic lenses. Our quality lenses come in various refractive indexes. See our Lenses and Coating page for more information.
We generally accept orders for Prescriptions between +/- 8.00 Dioptres and Cylinder power between +/- 2.00 .
However, if your prescription falls out of this range, please contact us as our laboratory will be able to cater for your order, however this may be subject to a surcharge depending on the complexity of your order.
Your spectacle prescription is a series of numbers that describe the lenses you require to correct your vision.
The prescription will generally consist of the following:
SPH or Sphere refers to the amount of spherical error for your eyes, measured in quarters and proceeded by a (+) or (-).
CYL or Cylinder describes astigmatism, a refractive error that causes distorted and blurred vision, measured in quarters and proceeded by a (+) or (-).
AXIS indicates the orientation of astigmatism, measured in degrees 1 to 180.
ADD or NV meaning Near Vision is used for multifocal or reading correction, measured in quarters. This power for bifocal or progressive (varifocal) lenses enlarges immediate vision and is therefore always indicated by a positive sign (+).
OD refers to the right eye.
OS refers to the left eye.
PD or Pupillary Distance refers to the distance in millimeters between the center of one pupil to the center of the other. Click here to learn how to measure your PD yourself.
Contact lens prescriptions and spectacle prescriptions can differ and using them interchangeably could result in problems with your glasses and unnecessary symptoms.
Yes! We provide a High Priority Service - which is ideal for those that are in need of their glasses urgently.
However, please be advised of the expected delivery times.
All High Priority Orders are dispatched with Next Day Delivery Service.
This would depend on the complexity of your order and prescription.
Non-prescription and Standard Single Vision orders can be dispatched within 7 days.
Complex Prescriptions (Including Bifocal, Varifocal, Rimless, Polarised or additional tints) can take 14-28 days to receive. However, we do in most cases dispatch earlier than this.
Please see Delivery Information for further information.
Email us at email@example.com or alternatively use the contact us form.
We want you to receive your glasses in perfect condition, in the unlikely event that there is a fault please contact us on 0800 772 0579 or Email us and we will aim to resolve this. Please include as many details as possible about the order in order to assist you promptly.
Please see our Returns Policy for details.
Yes! At Specs123 we ensure our customers safety always comes first.. All payments are taken away from Specs123 at Sagepay Protected payment webpages. This ensures no sensitive data is saved nor accessible by anyone. Our website is also secured by SHA-2 and 2048-bit SSL the strongest encryption on the market ensuring your entire experience is safe and secure.
Find the exact same frame and lens products at a cheaper price at Specsavers, Optical Express, Vision Express or Boots Opticians within 7 days of order and we will match the price. We are sorry but online retailers are not included in this guarantee.